๐ก ๐๐ ๐ฎ๐ป๐ฑ ๐๐ผ๐บ๐ฝ๐ฎ๐ป๐ ๐๐ป๐ผ๐-๐๐ผ๐: ๐ ๐ช๐ถ๐ป๐ป๐ถ๐ป๐ด ๐๐ผ๐บ๐ฏ๐ถ๐ป๐ฎ๐๐ถ๐ผ๐ป (๐๐๐ฒ๐ป ๐ช๐ถ๐๐ต๐ผ๐๐ ๐๐ฒ๐ถ๐ป๐ด ๐ฎ ๐ฃ๐ฟ๐ผ๐ด๐ฟ๐ฎ๐บ๐บ๐ฒ๐ฟ!) ๐ก
In my relentless quest to understand how to use AI in businesses, through experiments and a few failures (sometimes I reinvented the wheel! ๐), I've stumbled upon a use case that really lit up my brain: knowledge management! ๐
Think about company know-how... lying forgotten! ๐ I'm not just talking about digital files lost in shared folders, but also crucial information hidden in:
โข ๐ข๐ฏ๐๐ผ๐น๐ฒ๐๐ฒ ๐ฐ๐ผ๐บ๐ฝ๐ฎ๐ป๐ ๐ฝ๐ฟ๐ผ๐ฐ๐ฒ๐ฑ๐๐ฟ๐ฒ๐: How many times do we find outdated operating procedures (SOPs) that nobody really knows how to apply? ๐คฆโโ๏ธ
โข ๐จ๐ป๐๐ต๐ฎ๐ฟ๐ฒ๐ฑ ๐๐ผ๐ฟ๐ธ ๐๐๐ฎ๐ป๐ฑ๐ฎ๐ฟ๐ฑ๐: The "tricks of the trade" of the most experienced employees, which remain in their heads (or, worse, in a forgotten Excel file)? ๐คซ
โข ๐จ๐ป๐๐ฎ๐น๐๐ฒ๐ฑ ๐ฒ๐บ๐ฝ๐น๐ผ๐๐ฒ๐ฒ ๐๐ธ๐ถ๐น๐น๐: The skills of employees, perhaps acquired over years of experience, that haven't been formalized and shared with the rest of the team? ๐คทโโ๏ธ
But what if we used AI to transform this chaos into active knowledge? Imagine:
โข ๐๐ฎ๐๐ต๐ฒ๐ฟ๐ถ๐ป๐ด automatically all this information, both digitized and not? (AI, with NLP and text mining, even indexes scanned paper files!)
โข ๐ฆ๐ฝ๐ฟ๐ฒ๐ฎ๐ฑ๐ถ๐ป๐ด the right know-how to the right people, at the right time? (Not just with a search, but proactively!)
โข ๐๐บ๐ฝ๐ฟ๐ผ๐๐ถ๐ป๐ด our knowledge continuously, not only by identifying gaps, but also by proposing the most suitable training material for each individual's needs.
๐๐ป๐ฑ ๐๐ต๐ฎ๐ ๐ถ๐ณ ๐๐ฒ ๐ต๐ฎ๐ฑ ๐ฎ ๐ฐ๐ต๐ฎ๐๐ฏ๐ผ๐...
...that was our "expert" in company knowledge? ๐ค
Imagine:
โข A ๐ป๐ฒ๐ ๐ฒ๐บ๐ฝ๐น๐ผ๐๐ฒ๐ฒ asking, "How do I record an invoice?" โก๏ธ The chatbot searches the knowledge base (manuals, procedures, examples) and provides the exact answer, maybe with a video tutorial.
โข A ๐บ๐ฎ๐ป๐ฎ๐ด๐ฒ๐ฟ asking, "What are the skills of the marketing team?" โก๏ธ The chatbot analyzes the LinkedIn profiles of employees, the projects they have participated in, and the results achieved, identifying strengths and potential training needs.
โข A ๐๐ฒ๐ฎ๐บ that's about to face a new project. The chatbot suggests the most relevant documents, resources, and experts, accelerating the start of the work.
You don't need to be a code expert to make all of this a reality. Tools like Google AI Studio, Gemini, ChatGPT, and Copilot are becoming more and more accessible and user-friendly. You just need to learn how to use them strategically! ๐
In the coming days, I'll share some more concrete ideas on how to apply AI to Knowledge Management (and more!). Stay tuned! ๐
#AI #KnowledgeManagement #ArtificialIntelligence #Innovation #DigitalTransformation #GenAI #FutureOfWork #Productivity #AIforAll #Chatbot