I see. Not sure where to start. There is a default profile that you start with. Maybe try > Hermes doctor ? Here is why my agent says, hope it helps 🤷‍♂️ The main diagnostic command is: hermes doctor It checks dependencies, config, providers, connectivity, and flags issues. Your friend should also run: hermes doctor --fix That auto-repairs common problems. For the gateway connection issue specifically: hermes gateway status hermes gateway restart And to check what's actually wrong: hermes status --all Quick full reset if gateway is stuck: hermes doctor --fix hermes gateway restart