Uber said only four rides were booked through AI agents during Halloween week, its busiest week in October. AI agents also placed just 500 Uber Eats orders, compared with roughly 320 million trips and orders handled across both services that week. The figures were disclosed on the company's third-quarter earnings call.
The numbers point to limited adoption of agents for everyday transactions despite growing interest in software that acts on users' behalf. CEO Dara Khosrowshahi said booking a ride in Uber's app takes about 50 seconds, while reordering a favorite meal takes 90 seconds. He described agent activity as very early and limited, but said agents could become another way to access Uber and bring additional demand to its platform.


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Almost no one uses AI agents to book their Uber, company says | TechCrunch
During its busiest week last quarter, Uber said only four people booked a ride using an AI agent.