Thread

how can I help?

nostr:nprofile1qqsvf646uxlreajhhsv9tms9u6w7nuzeedaqty38z69cpwyhv89ufcqpzemhxue69uhhyetvv9ujuurjd9kkzmpwdejhgqg6waehxw309ahx7um5wghx7unpdenk2urfd3kzuer9wcct67dg you could pass me a contact within Strike that can help sort these issues out. Over the last month they’ve been pressing buy button on Strike and it just keep circling back to the buy screen the app doesn’t do anything and support keeps saying to them to send the error but theres no error just an app that keeps cycling back. The apps updated. These people are in Australia and need assistance.

nostr:nprofile1qqsvf646uxlreajhhsv9tms9u6w7nuzeedaqty38z69cpwyhv89ufcqpzemhxue69uhhyetvv9ujuurjd9kkzmpwdejhgqg6waehxw309ahx7um5wghx7unpdenk2urfd3kzuer9wcct67dg I also sent you a PM a day ago on this same matter and appreciate your time and help with this. I understand you’re a very busy man 🙏

nostr:npub17phtc3qc5v0wes2vtpl68quy33fj8rr4j5xmxajmmgz7dcrmha4s5mhtw3 I do actually agree with @SoverignSailor. A few months back I had bought bitcoin from Strike and I had my account frozen due to compliance issues. Nobody from Strike clearly explained to me what was going on after multiple emails from me requesting an explanation and that includes you nostr:npub1cn4t4cd78nm900qc2hhqte5aa8c9njm6qkfzw95tszufwcwtcnsq7g3vle - I sent you a polite email asking for clarification but I didn’t get a response. I appreciate you’re busy but it would have been good to have been acknowledged. I admire everything Strike is doing and what you personally are doing for Bitcoin Jack - this is just my opportunity to give feedback since it was raised 😊.

Yeah I’m still waiting no reply or support from within the app and nothing here from nostr:nprofile1qqsvf646uxlreajhhsv9tms9u6w7nuzeedaqty38z69cpwyhv89ufcqpzpmhxue69uhkummnw3ezuamfdejsz9rhwden5te0wfjkccte9ejxzmt4wvhxjmc3q2gs7 ?? Shame and it’s stopping me from supporting a Bitcoin company that I was once a big believer in. Words are cheap these guys seriously need to get their act together!!

i responded to you 14 hours ago man lol cmon. i know you’re frustrated but im trying to help you

Ok apologies as there must be an issue with my primal app as there was zero messages from you within the app. Thanks for the response here 🙏

I’ll message you there user names now. Would be easy if I can contact someone in support to try and help as these family members are in their eighties and they’ve been stacking sats up until about a month ago when they started to have issues.

Apologies as it seems to be the primal app not displaying my messages?? nostr:nprofile1qqsvf646uxlreajhhsv9tms9u6w7nuzeedaqty38z69cpwyhv89ufcqpr3mhxue69uhkummnw3ezucnfw33k76twv4ezuum0vd5kzmqpzfmhxue69uhhqatjwpkx2urpvuhx2ucs82n0s where can I send screen shots of their usernames? Primal won’t allow screen shots to be messaged?

nostr:npub1ex7mdykw786qxvmtuls208uyxmn0hse95rfwsarvfde5yg6wy7jq6qvyt9 has THE BEST customer support across any industry.

Unfortunately that’s not been my or my friends experience. Still waiting for nostr:nprofile1qqsvf646uxlreajhhsv9tms9u6w7nuzeedaqty38z69cpwyhv89ufcqpzfmhxue69uhhqatjwpkx2urpvuhx2ucpzamhxue69uhhyetvv9ujucm4wfex2mn59en8j6gvqam0u to reply to my messages but I guess that’s “THE BEST” customer support experience 👍 LOL

why do you keep lying? post screenshots of the support you claim replying to. the last message you sent me was feedback on our business, not a support request? this is the second time you’ve lied about me and our DMs?

It sounds like some ppl aren’t interested in help but only shit talking without evidence. I’ve sent a few support requests since I started with strike. All received responses and resolutions quickly.

Wow great service! Maybe you shouldn’t accuse your users of lying without talking to them? No problem nostr:nprofile1qqsvf646uxlreajhhsv9tms9u6w7nuzeedaqty38z69cpwyhv89ufcqpr4mhxue69uhkummnw3ez6ur4vgh8wetvd3hhyer9wghxuet5qyd8wumn8ghj7mn0wd68ytn0wfskuem9wp5kcmpwv3jhv46fd3k we’ve moved on mate you do you and live in a world where you’re perfect and everything is your users fault. I’m pissed because I’ve spent years pushing strike to my friends and family and when I ask for some help this is what I get in return! Crickets https://blossom.primal.net/4db2c357ea4d9fe5f313ed440f2145d66464c21c53e8b6c09a00f896f48a3932.mp4

This message was a question, hence the question mark. I was asking for help not calling you a liar as you enjoy doing.

LOL can’t even delete your account! Also nostr:nprofile1qqsvf646uxlreajhhsv9tms9u6w7nuzeedaqty38z69cpwyhv89ufcqpzfmhxue69uhhqatjwpkx2urpvuhx2ucpzemhxue69uhhyetvv9ujumn0wd68ytnzv9hxgqzg67g why did you remove the card buying options and make bank transfers the only option? And if you care about your users as much as you make out you do why do it without any consultation from your users? Why not enable all buying options?

Lucky you!