Confirmed. I have a request to reset my password and I’m not subscribed anymore after having my keys surprisingly changed and lost access to one of my primal accounts.
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Nostr keys are saved locally and encrypted in the Alby Extension and are not affected in any way. Please contact Alby support and we can see if there's any way you are able to recover your lost primal account.
Hey Susana, the Alby Browser Extension is open-source. You can check all changes and verify that there was no update that could have caused such a behavior: 
GitHub
GitHub - getAlby/lightning-browser-extension: The Bitcoin Lightning Browser Extension that brings deep Lightning & Nostr integration to the web. Wallet interface to multiple lightning nodes and key signer for Nostr, Liquid and onchain use.
The Bitcoin Lightning Browser Extension that brings deep Lightning & Nostr integration to the web. Wallet interface to multiple lightning nodes...