The opaqueness of relay selection is a major problem. Even if information about a relay is available, it's not easy to find, and if you think it is then you are not thinking like a normie. It's also unknown whether relays are behaving the way they claim to be.
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Each time I release gossip I run a complicated process involving 3 different programs in order to find and rank open relays that could be suggested to people starting a new nostr account. These relays don't say in their NIP-11 "I'm open to new users". I have to run tests against them, post as a new pubkey, then see if I can read back that post. I added something like this inside of gossip, but gossip is not user friendly and IMHO I'd rather direct users to NAM and have one app where all that effort was focused.