Update: I talked to Luke this morning for about 40mins. He called me.
Luke apologized. We are working together on a resolution that we both agreed to.
The next 24 hours will be the test. If Luke follows through with his self-imposed tasks list, we will all be better off.
To his credit, Luke was polite, sincere, rational, and accepted full responsibility. This made it easier for me to subdue my extreme disappointment.