I’ll message you there user names now. Would be easy if I can contact someone in support to try and help as these family members are in their eighties and they’ve been stacking sats up until about a month ago when they started to have issues.
Apologies as it seems to be the primal app not displaying my messages?? @jack mallers where can I send screen shots of their usernames? Primal won’t allow screen shots to be messaged?