Hey! Thanks for your message. I'll address all your questions now, I don't think we can differentiate Hurricane affected people from other users, if you need to make a proposal about it feel free to write to hello@getalby.com . Support & inquiries requests can be better handled at getalby.com/help and always leave your email in the chat just in case we are not online, we can still reach you back. "What is the purpose of the savings account?" -> It is the onchain side of your self-custodial wallets. A self-custodial wallet has its own lightning network channels. In order to create a channel with your own funds you need to do so with onchain funds. Also, If a channel ever closes, those funds need to go somewhere: They go to the onchain side of your wallet, your Savings Balance. "Will there be a connection to a hardware wallet in the future?" -> Nothing like that is thought at this moment. You can always place your suggestion on our feedback forum:

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About having your money off the exchange, we also do not recommend using the "Savings Balance" as a long-term hodl account. It is more like an in-between onchain Savings Balance, where sometimes funds have to be moved in between on-chain and the lightning network, that is why it must exist. Alby Hub is mainly a lightning network wallet & swiss knife that will let you do lots of things with your Bitcoin in the lightning network with the use of app connections. That is why you must choose us ;) Feel free to reach us back if you have further inquiries, Best, JP