I'm in #ditto to explore.

This mocking bird came by this week to remind me that, to them, I am nothing more than a human tragedy wrapped in a corporate spreadsheet, archived with zero relays to send an S.O.S.

My experience with USAA was horrible. They treat the family of the deceased as if they are just another transaction to be processed, a cold account number to be closed, and not a grieving family in need of compassion and support. ... an inconvenient liability, a set of paperwork that refuses to align, and a nuisance to be managed rather than a legacy to be respected. ... an administrative error ... a cold set of checkboxes to be ticked and a file to be archived, as if the grief of a lifetime can be resolved with a processed claim and a closed account. ... ghosts in the system ... invisible, irrelevant, and an inconvenience to the bottom line, reducing a human tragedy to a series of bureaucratic hurdles and a cold, processed exit. ... like a canceled policy—nothing more than an open file waiting to be closed, devoid of humanity or respect. Sorry to be so negative, but its been hell since March with these people. Glad to be finally rid of them.