Yes! This is maddening.

We cancelled our Sky TV subscription via an AI chat bot. When it discovered what we wanted to do, it told us we had to phone a real human. We said, "nah, we're fine, let sales know yourself" 😂

As a sales professional I find this intriguing... Is AI replacing us or what is the rest of the theory

This is relevant.

For sure, there are going to be exceptions, and sales skills are a great thing for some businesses, mostly B2B, because for B2C I pretty much share Clark’s take. Recently I bought car insurance. I just wanted clear and honest information on the website, easy subscription and easy cancellation. I don’t want to speak to anybody, everything must be automated. I only want to deal with humans when it’s truly necessary. Same with banks, I don’t need a personal finance assistant. I just want everything clear, honest, and fully automated. And as those, many more examples.

A sign of a bad service.

A dying service 😂

Agree on B2C I've been in B2B sales the last 20 years and see the value in strong relationship based sales. The SAAS sales model I think may also be dead

Hot take: Any company that needs a sales department probably doesn't need to be a company.

I think you are correct.