What is "We charge € 1 for withdrawing Euro to your bank account." if not a hidden fee? It's not transparently communicated on the webpage. (i have complained about this some while ago allready - just communicate it properly, it shouldn't be a dealbreaker for many customers) I'm not sure what went wrong with my KYC, maybe ticked a wrong box and that triggered something. Assume you are right and it works for the majority of your customers. 