because people take the easy way out and don't focus on the last 10%. the last 10% is the hardest. it's how you gain and retain customers.
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There's a lot of basic functionality missing that users expect from social media. Handling of media is a huge one. 16 MB avatars and master quality video are handled gracefully by centralized platforms. Nostr doesn't have this at the protocol level, and client & server devs can never agree on anything so I fear it's unlikely to get better anytime soon.
I imagine video will be solved sometime after DMs are finally fixed 🤣