5 star rating systems are used by data driven tech companies which have huge resources to study their effectiveness, such as Amazon. The fact that they haven't moved away from it is signal that its useful.
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We use a 5 star rating system in the LibrarianBrain.com data set
I don't know that they _can_ move away from it, as people really enjoy clicking on the stars and actively "voting". It's cathartic, for the user. So, the usefulness is probably more about retaining user loyalty than merely gathering high-signal information.
A lot of the ratings are just garbage, like trolling mobs, bots, the competition, or idiots complaining about the package being dropped by the postman, or whatnot. They quietly drop or underweight all the garbage, and overweight their power users and real customers, to keep the overall rating relevant.
100%
I couldn't care less about that. I just want to use a 5 star system on a book app. Big tech gets everything "wrong." let's not bother with that fiat mindset.