And also I see a had he pile support tickets growing with key based logins.

Gaor enough. You certainly provide a good service. I'd encourage you to notvdismiss this because email has first mover advantage. There are much better ways to integrate this and that's what I would expect you to have on your milestones list. Not needs to happen now, but I'd be disappointed if you'd give me the same answer in two years. People only sign up with email because you don't give them a second option. It's like with fiat companies.

Internal ticket system + cc to messenger

I understand your troubles maintaining the infrastructure and services, but I gotta agree the guy has a point. Think carefully about that, and when you guys have the time, try to implement something like what he said (nostr login, key pair, etc..), because although niche, this might indeed be an advantage for some customers (they are already niche anyway)... You know, be the change you wanna see in the world lol

We don't have troubles with maintaining. The thing is I want avoid troubles by getting more tickets and offer an abuse heaven. I got the point with the key of course. But also I questioning it with some points. One is what would be the benefit? If you use Mynymbox for web hosting for example.

When you run a hosting company like Mynymbox, it is super hard with abuse for example. Keys I do really believe this would offer a wider gate for shitheads. imagine just have a key, spin up a VPS In seconds and run a nice bot net. We have thousands of customers, tons of privacy ppl, great customers with great projects, important projects. We have some kind of responsibility. So even if I got the point with key logins, this may be a risk for other customers because of super growing abuse and this may lead to take downs of infrastructure.

I just explain you guys the reasons for us to not implement it and our thinking about that key system. Of course it makes sense for VPNs or services like eSim where you do not really can loose something except a number or connections.

Fully understand your reasons bro In fact it is not worthy for you. It's just an additional source of headache with little or no apparent benefit. Hopefully some day in future we will move to a more decentralized and private service than email.

Email is decentralized, everyone can spin up an email server. How private you use it depends on you, you can use PGP.