Yes, we are more expensive. Our setup is more expensive. We don't have bank accounts so we have to swap a lot, costs money. We have our own hardware etc, costs money. Our company is registered in Nevis and not US, costs more money. We do not oversell RAM, storage etc.
And I think it is better for Mynymbox to have less customers with higher prices with better support times instead to be cheaper and have tons of customers with tons of more work.
Replies (13)
Colocation, we used to resell Hetzner and still resell their dedicated servers - sometimes. But we are thinking to drop it.
We are sitting in Digital Reality AMS5 in NL with our hardware. Finland we still leased some servers but also here we drop that and may replace Finland with Sweden colocation.
Would be nice if you allowed key-based sign-up/login instead of email. Love your service btw.
Email is so dated I do not even bother to create a one time address to sign up.
Either you give me an option to login without email or bye bye.
We have thought about key based logins but there are disadvantages with it. First is we can't reach the customer, can't send invoices, Info's about suspension, abuse etc. For domains it is a high risk when the domain expires the domain is lost.
It's a way easier for Mullvad, IVPN etc to have key based logins since you just loose access to your VPN. With Mynymbox you may loose a way more like data.
It is already hard to reach customers with email. They don't read it and days later they open a ticket because their service is suspended because of no payment. Same with domains, never checked their mailbox and than open a ticket when it is a way too late.
We have thousand domains registered and also tons of VPSs . We wouldn't be able to handle tons of more such tickets.
Bye 😀
True, i understand. But here are alternatives to reach clients via Session or Nostr. Could start as an alternative communication channel at first to get some practical feedback in.
Sure we could integrate Session, Nostr etc but that's a way too much work.
The next issue is account recovery when someone looses access to the key this can end up horrible, an account needs a good protection like 2FA.
Even if Nostr may be nice for some ppl it is super niche and not broadly used. Same with Session. In both cases you tie a service to a key, I the case with Nostr to an identity. I don't see a huge advantage in that case. You can generate a Nostr key just for Mynymbox but than, you forget to read the messages and locked out, lost data ...
I see too much risk for a customer to loose data and domains with keys only.
As mentioned before I don't even use email. The remaining account I use, I check once every month. Then most email is spam or marketing and it's unencrypted in 99% of cases which makes it the worst tool for account recovery.
I use Nostr. I use SimpleX and it's easy to backup those profiles. Maybe even some internal message system that can be created with a seed and stored in a hardware wallet sending cc to Session, Simplex or Nostr would be the best way forward.
As said makes no sense for us at the moment and personally I don't see any issues with using an alias. Email is still the most used communication tool and in our business a must have.
We also don't have any resources for such developments at the moment since we have to spend most of.our time with extent our infrastructure, domains cost a lot of time with our volume, and VPSs as well.
And also I see a had he pile support tickets growing with key based logins.
Gaor enough. You certainly provide a good service. I'd encourage you to notvdismiss this because email has first mover advantage. There are much better ways to integrate this and that's what I would expect you to have on your milestones list. Not needs to happen now, but I'd be disappointed if you'd give me the same answer in two years.
People only sign up with email because you don't give them a second option. It's like with fiat companies.
Internal ticket system + cc to messenger
