We try our best

They're also 3 times more expensive Servers guru is already expensive Since they just resell osv for double the pris

Yes, we are more expensive. Our setup is more expensive. We don't have bank accounts so we have to swap a lot, costs money. We have our own hardware etc, costs money. Our company is registered in Nevis and not US, costs more money. We do not oversell RAM, storage etc. And I think it is better for Mynymbox to have less customers with higher prices with better support times instead to be cheaper and have tons of customers with tons of more work.

Would be nice if you allowed key-based sign-up/login instead of email. Love your service btw.

Email is so dated I do not even bother to create a one time address to sign up. Either you give me an option to login without email or bye bye.

True, i understand. But here are alternatives to reach clients via Session or Nostr. Could start as an alternative communication channel at first to get some practical feedback in.

As mentioned before I don't even use email. The remaining account I use, I check once every month. Then most email is spam or marketing and it's unencrypted in 99% of cases which makes it the worst tool for account recovery. I use Nostr. I use SimpleX and it's easy to backup those profiles. Maybe even some internal message system that can be created with a seed and stored in a hardware wallet sending cc to Session, Simplex or Nostr would be the best way forward.

Gaor enough. You certainly provide a good service. I'd encourage you to notvdismiss this because email has first mover advantage. There are much better ways to integrate this and that's what I would expect you to have on your milestones list. Not needs to happen now, but I'd be disappointed if you'd give me the same answer in two years. People only sign up with email because you don't give them a second option. It's like with fiat companies.

Internal ticket system + cc to messenger

I understand your troubles maintaining the infrastructure and services, but I gotta agree the guy has a point. Think carefully about that, and when you guys have the time, try to implement something like what he said (nostr login, key pair, etc..), because although niche, this might indeed be an advantage for some customers (they are already niche anyway)... You know, be the change you wanna see in the world lol

Fully understand your reasons bro In fact it is not worthy for you. It's just an additional source of headache with little or no apparent benefit. Hopefully some day in future we will move to a more decentralized and private service than email.