Sorry to hear

Did you have an auto withdrawal?

Not that I was aware of. It was linked to Damus, and had the 12k sats in their CoinOS ‘fund’ but unless it was auto setup, I didn’t!!..

Is this the one click wallet or a previous account

I don’t know the difference. I just opened a CoinOS acct about 2 months ago, connected to Damus with NWC.

apparently it was turned off?!?

This wallet provider clearly has no business in the wallet business. I'm not trying to be mean, but this isn't an area to fuck around in. Especially given how often it's recommended to me on Nostr. It isn't branded as a toy built on incompetence, but that's clearly what it is. Again, I'm not trying to be mean. I'm incompetent in that area too, which is why I'm not running a wallet service.

Hi. Well, you can recover your funds just talking to Adam Soltys. You can talk to him on Telegram. I am quite sure that he can help you.

O perfil oficial da @nostr.build relatou que foram 12k sats de uma vez, tudo o que tinham na carteira.

Thanks. Im not so worried about the lost funds as I am the blatant crazy ass lack of security.. And any others that lost more.. I’m glad to work with them on any investigation into what happened though.

Yes talk to Adam on Telegram, he always tries to help folks.

Can you email support@coinos.io and provide your account username please? We've disabled auto-withdrawals now and will get your sats back but we're still investigating the cause of this security breach.