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similar to a bank account. name, ID, and video confirmation. I didn't even fully complete since they blocked VPNs and the like, and it seemed tedious. Maybe it's improved, I don't know

Good to know. Thx.

signed up with them some while back (never actually used them though): KYC took forever due to some manual review process afterwards. Hard to predict fee structure: If you just need a FIAT off ramp for i.e. BTCPay, I'd prefer the Strike plugin.

> manual review process Dropped

Hi @petzsch, Thank you for your feedback! We are constantly working to serve you better. The transaction fee is a flat 1% on all transactions (except when getting a discount via affiliate links). We are improving our UX experience. Not sure why you had manual review process, please share your email via DM so I can check and get back to you. But KYC should and is smooth now. By the way, Off-ramp to Fiat takes ~30 sec with us, from your Bitcoin wallet to your bank account.

What is "We charge € 1 for withdrawing Euro to your bank account." if not a hidden fee? It's not transparently communicated on the webpage. (i have complained about this some while ago allready - just communicate it properly, it shouldn't be a dealbreaker for many customers) I'm not sure what went wrong with my KYC, maybe ticked a wrong box and that triggered something. Assume you are right and it works for the majority of your customers.

Hi nostr:npub182jczunncwe0jn6frpqwq3e0qjws7yqqnc3auccqv9nte2dnd63scjm4rf Please find our KYC requirements and limits: Tier 1: Requirements: Proof of Identity (POI) + Liveness check limits: 7500 euros per month Outbound Tier 2: Requirements: Questionnaire about the source of funds and a POA limits: 15000 euros per month Outbound Tier 3: This process involves a video call with a compliance officer limits: Based on the request and the process. Every user must go through a KYC process as required by regulators. Since we provide IBAN accounts to every user, we cannot eliminate KYC.

Hi @Yaël , we are constantly improving! Check us out. We only serve European residents atm so YES, you can use a VPN but it has to be for a country that uses the Euro!

check DM