This 'sycophancy' thing sounds like something a crappy businessman in the company would come up with. "As long as people feel good", "Satisfied customers with their egos stroked are better than offended ones who have to deal with the hard truth", "Feelings, feelings, feelings... Feelings sell".
I tell you, ever since businessmen have been calling the shots in IT companies (it started with Microsoft), every IT product goes down the tubes.
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