Mfkin servers[.]guru put my VPS offline 5 days BEFORE the bill was due
and after I paid the invoice, dashboard said "running" but none of my services are there, cant SSH.
and support isn't available for 8 hrs apparently.
not impressed.
Login to reply
Replies (30)
Ooof. Rough.
Ouch
mynymbox would never have such terrible support 🙂
We try our best
They're also 3 times more expensive
Servers guru is already expensive
Since they just resell osv for double the pris
I will pay a company if they provide some fucking customer support
But they were unavailable, dismissive and had to be browbeat into actually looking into it.
Still eggspensive tho
Yes, we are more expensive. Our setup is more expensive. We don't have bank accounts so we have to swap a lot, costs money. We have our own hardware etc, costs money. Our company is registered in Nevis and not US, costs more money. We do not oversell RAM, storage etc.
And I think it is better for Mynymbox to have less customers with higher prices with better support times instead to be cheaper and have tons of customers with tons of more work.
Uh, I always assumed you were just reselling stuff on Hetzner hardware. (Nothing against that!)
Would love to know about your operations, if it’s your own datacenter or rented cages/colocation, etc. Just out of curiosity.
Colocation, we used to resell Hetzner and still resell their dedicated servers - sometimes. But we are thinking to drop it.
We are sitting in Digital Reality AMS5 in NL with our hardware. Finland we still leased some servers but also here we drop that and may replace Finland with Sweden colocation.
Appreciate it!
Finland is also not Hetzner for VPS.
Curtted image 😀
Server go wrrrrr.
Would be nice if you allowed key-based sign-up/login instead of email. Love your service btw.
Email is so dated I do not even bother to create a one time address to sign up.
Either you give me an option to login without email or bye bye.
It is already hard to reach customers with email. They don't read it and days later they open a ticket because their service is suspended because of no payment. Same with domains, never checked their mailbox and than open a ticket when it is a way too late.
We have thousand domains registered and also tons of VPSs . We wouldn't be able to handle tons of more such tickets.
Bye 😀
True, i understand. But here are alternatives to reach clients via Session or Nostr. Could start as an alternative communication channel at first to get some practical feedback in.
As mentioned before I don't even use email. The remaining account I use, I check once every month. Then most email is spam or marketing and it's unencrypted in 99% of cases which makes it the worst tool for account recovery.
I use Nostr. I use SimpleX and it's easy to backup those profiles. Maybe even some internal message system that can be created with a seed and stored in a hardware wallet sending cc to Session, Simplex or Nostr would be the best way forward.
As said makes no sense for us at the moment and personally I don't see any issues with using an alias. Email is still the most used communication tool and in our business a must have.
We also don't have any resources for such developments at the moment since we have to spend most of.our time with extent our infrastructure, domains cost a lot of time with our volume, and VPSs as well.
And also I see a had he pile support tickets growing with key based logins.
Gaor enough. You certainly provide a good service. I'd encourage you to notvdismiss this because email has first mover advantage. There are much better ways to integrate this and that's what I would expect you to have on your milestones list. Not needs to happen now, but I'd be disappointed if you'd give me the same answer in two years.
People only sign up with email because you don't give them a second option. It's like with fiat companies.
Internal ticket system + cc to messenger
I understand your troubles maintaining the infrastructure and services, but I gotta agree the guy has a point. Think carefully about that, and when you guys have the time, try to implement something like what he said (nostr login, key pair, etc..), because although niche, this might indeed be an advantage for some customers (they are already niche anyway)...
You know, be the change you wanna see in the world lol
We don't have troubles with maintaining. The thing is I want avoid troubles by getting more tickets and offer an abuse heaven.
I got the point with the key of course. But also I questioning it with some points. One is what would be the benefit? If you use Mynymbox for web hosting for example.
When you run a hosting company like Mynymbox, it is super hard with abuse for example. Keys I do really believe this would offer a wider gate for shitheads. imagine just have a key, spin up a VPS In seconds and run a nice bot net.
We have thousands of customers, tons of privacy ppl, great customers with great projects, important projects. We have some kind of responsibility. So even if I got the point with key logins, this may be a risk for other customers because of super growing abuse and this may lead to take downs of infrastructure.
Fully understand your reasons bro
In fact it is not worthy for you. It's just an additional source of headache with little or no apparent benefit.
Hopefully some day in future we will move to a more decentralized and private service than email.
Email is decentralized, everyone can spin up an email server. How private you use it depends on you, you can use PGP.
Your looking glass still gives confusing results. I wish you could publish yabs.
View quoted note →